Press
For all press inquiries, please contact: info@donasy.com
For customer inquiries
Please fill out the inquiry box.
Please expect a response within [24hr-48hr]. For all tracking inquiries, please combine your questions into one message.
Product care
For specific product care please review the product care section on the product page. Please note that these care instructions are for the insurance purposes and to inform our customers.
Submit an Inquiry
Frequently Asked Questions
When does DONASY restock products?
Restocks depend on demand and our creative process. Since each piece is handcrafted, availability is limited, and we are continuously working on new collections. We encourage you to join our mailing list for updates on upcoming releases, and restocks.
What is our return policy?
Because each DONASY piece is handcrafted and unique, all sales are final and we do not accept returns or refunds. If you have any questions about your order, please contact us at info@donasy.online
Are DONASY Pieces Hand Crafted Or Machine Made?
All DONASY pieces are fully handcrafted from start to finish, including hand-dripped glaze and hand-polishing, and more. Each piece is unique, made with care and attention to detail.
Does DONASY ship internationally?
Yes, we provide international shipping. Delivery times vary depending on location, and international orders may be subject to customs duties or taxes. Pricing may vary due to shipping.