Due to the handcrafted and distinctive nature of each piece, all sales are final and we do not accept refunds or returns. For any questions or assistance regarding your order, please contact us at info@donasy.online 

Delivery Timeframes

Delivery dates shown at checkout are estimates only.

Shipping timelines may vary due to customs processing, carrier delays, weather conditions, or local delivery procedures.

DONASY is not responsible for delays once shipments are in transit.

Tracking Package

Once your order ships, you will receive an email with a tracking number and a link to track your package.

Jewelry

Each DONASY piece is handcrafted and unique, carrying both our artistry and your personal mark. To ensure lasting beauty, please follow these care tips:

Good Routine: Last On, First Off

Put your jewelry on last when getting ready and take it off first when returning home to minimize contact with cosmetics, perfumes, and perspiration.

Daily Wear & Storage

  • Keep Away from Chemicals: Avoid perfume, hairspray, lotions, soaps, bleach, and seawater, as they can accelerate tarnishing and plating wear.

  • Remove During Exercise: Sweat contains sulfur, which can tarnish silver and wear gold plating.

  • Take Off Before Washing/Swimming: Water, chlorinated pools, and sulfur-rich hot springs can cause irreversible damage.

  • Store Separately & Sealed: Gently wipe with a soft cloth before storing in the provided sealed bag or box to protect against air and scratches.

DON’T:

  • Wear jewelry in the shower, pool, or spa.

  • Toss multiple pieces together loosely.

  • Wear jewelry while cooking or exercising.

For Other Accessories & Clothing

Please refer to the individual product page for care instructions specific to that item.

Shipping Origin

• All DONASY orders ship from Los Angeles, California, USA

Shipping Rates

Shipping costs are calculated automatically at checkout.

Pricing varies based on delivery destination, package weight and dimensions, carrier rates, selected service level, and applicable surcharges.

Final shipping charges are displayed prior to order completion.

Taxes

Sales tax is calculated at checkout based on the shipping address and applicable local, state, and regional tax regulations.

Taxes are added automatically where required by law.

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges.

These fees are determined by the destination country and are **the responsibility of the customer**.

Customs duties and related fees are **not included** in the product price or shipping total charged by DONASY.

Refusal of delivery or failure to pay customs charges does not qualify for refunds or replacements.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

DONASY is not responsible for delivery failures caused by incorrect or incomplete addresses or carrier delivery issues.

Additional reshipping fees resulting from address errors are the responsibility of the customer.

Authorized Distribution

DONASY products may only be sold by approved and authorized distributors or retail partners.

Wholesale & Distribution Inquiries

Retailers, boutiques, and distributors interested in carrying DONASY products are welcome to contact us for consideration.

All partnership approvals are subject to review and a formal agreement.

For wholesale and distribution inquiries, please contact:

donasy@donasy.online

tsy5@donasy.online 

Collaborations & Partnerships

Artists, designers, creators, brands, and other collaborators interested in partnership opportunities may submit proposals via email.

All collaboration requests are reviewed on a case-by-case basis.

Authorization & Brand Terms

Participation in any wholesale, distribution, or collaboration program requires a signed agreement outlining brand usage guidelines, pricing standards, marketing permissions, and resale conditions.

DONASY reserves the right to approve, decline, or terminate any partnership at our sole discretion.

Intellectual Property

All DONASY brand elements, designs, logos, imagery, trademarks, and marketing materials remain the exclusive property of DONASY and may not be used without written authorization.

Non-Exclusivity

Submission of an inquiry does not guarantee approval, exclusivity, or partnership rights unless otherwise agreed to in writing by DONASY.

All DONASY pieces are fully handcrafted from start to finish, including hand-dripped glaze and hand-polishing, and more. Each piece is unique, made with care and attention to detail.